The Client
ezAuctionPost is an eBay Drop Store based in Atlanta, Georgia,
USA. The store is involved in running eBay auctions for customers
and provides additional services for shipments. It began operations
in late 2004 and within months saw phenomenal growth. The sudden
growth also meant heavy increase in store operations, maintenance
tasks and customer service operations.
The Problem
The client wanted to develop a solution that will not only automate
most of their business operations but also help them manage the
store, streamline their customer service and enhance employee
productivity.
The goal was to create a software that will cover all aspects
of business. The software also had to integrate seamlessly with
eBay for managing online auctions, sales and feedback. Apart from
this, the system also had to integrate with Paypal for payment
services and shipping solution providers like FedEx, USPS, UPS
and DHL for managing shipments.
The Solution
ServeSys was retained by ezAuctonPost for development
of the software. ServeSys studied all the existing processes at
ezAuctionPost. It was proposed that a web based solution be developed
as this will enable ezAuctionPost's customers to access real time
information about their accounts.
ServeSys created an architecture for the system that took care
of all the client requirements. In addition to this, the architecture
made provisions for future enhancements. Special attention was
given to scalability as the business had expanded greatly in the
past months and with a solution that automated almost all aspects
of the business, it was felt that the growth rate will increase
manifold in the future.
The result was ezAuctionPost Auction Manager. The Auction Manager
eBay Drop Store utility was developed within 45 days. A few important
modules of the solution are:
The solution was deployed successfully, the client's reaction
was:
"We are extremely pleased with the high quality work,
timeliness and professionalism. We do not believe that we would
be able to accomplish our business goals without SapphireSys."
